Having your Kenmore washer stuck on the sensing is the last thing you would want, especially when you have a load of laundry to work on.
Chat with your Appliance Repair Specialist.
Click here to live chat with one of our appliance repair technician.
In this guide, you will learn various reasons for this problem and solutions to get your Kenmore washing machine back to work.
The instructions in this guide apply to both Kenmore front loader and top loader washers.
What is Does Sensing Mean?
Most of the newer models of washers such as Kenmore washing machines start the wash cycle with sensing mode.
When “Sensing” appears on your Kenmore washer display, it means that the washer is measuring the time for various wash cycles based on the amount of laundry you have put inside it.
Typically, the sensing stage last for just 1 to 2 minutes (maximum).
Kenmore Washing Machine Stuck on Sensing
When your Kenmore washer is stuck on sensing stage, here’s how to fix it: First, reset your washing machine. If this does not work, then inspect and clean the water inlet valve,
I will explain these issues in-depth, along with solutions to troubleshoot the problem.
If your Kenmore washing machine is under warranty, I recommend contacting Kenmore support and asking for advice. Unfortunately, opening your Kenmore washer will void its warranty in most cases, so leave it as a last option.
Reset your Washing Machine
Mostly, your Kenmore washer is stuck on the sensing stage due to technical glitches in its program or board. These problems can be quickly resolved by simply resetting your washer.
So, the first step in troubleshooting your Kenmore washer when it is stuck on the sensing cycle is to reset it.
If your Kenmore washing machine is automatic or semi-automatic, its functions depend on the timer. The timer may be displaced due to normal wear and tear if your Kenmore washer is old.
If the timer on your Kenmore washer is faulty or displaced, it will stop it from advancing past sensing stage.
Testing and replacing the washing machine timer is not something I’d recommend doing yourself, so always seek professional help.
Balance the Load
Another common cause of Kenmore washers getting stuck in the sensing cycle is the uneven load. Remember, each washer has a specific capacity beyond or below which it cannot operate.
It is essential to ensure the load is balanced correctly and the washer adequately loaded. Try removing some clothes from your washer and try again.
Similarly, if it has only a few items, add more clothes and then try again.
Inspect and Tighten Drain Hose
The drain hose is where the used water is pumped out of the washer. If your Kenmore washer get stuck in the stage cycle, then it’s might be due to drain hose, which is either damaged or loose.
To check the drain hose, first, disconnect your Kenmore washing machine from the power source. Then, access the drain hose and make sure it is properly tightened in its place. Also, check it for any clogs or obstructions.
Faulty Control Board
If none of the above fixes the problem on your Kenmore washing machine and it is still getting stuck in the sensing stage, then its control board might have malfunctioned.
As its name suggests, the control board is the brain of electronic washers. If the control board of your Kenmore washing machine malfunctions, it will not operate as it should.
The control board is inside the washing machine, so you must disconnect your Kenmore washer from the power source before accessing it.
If your Kenmore washer is under warranty, do not attempt to inspect or replace the control board yourself, as it will void its warranty.
Here’s how to fix your Kenmore washer when it is not moving past sensing stage:
- Reset your washing machine
- Check your washing machine timer
- Balance the load
- Inspect and tighten the drain hose
- Inspect the control board