How to Change Wi-Fi on Shark Robot Vacuum

Changed your internet provider, router, or Wi-Fi password? Your Shark robot vacuum will need to connect to the new network before it can work again in the SharkClean app.

Don't worry, you normally do not need to replace anything. Here we will cover how to change Wi-Fi on a Shark robot vacuum and reconnect it safely in the app.

Connect Your Shark Robot to a New Wi-Fi Network

To change Wi-Fi on a Shark robot vacuum, connect your phone to the new 2.4 GHz network, open SharkClean, select your robot, and follow the app prompts to reconnect the robot using the new Wi-Fi password. The exact screens and setup button can be different by model.

Keep the robot on its powered charging dock during the process. Do not remove the robot from the app or factory reset it unless the app or your exact Shark owner guide tells you to do that.

Check the New Wi-Fi Network First

Before opening SharkClean, make sure your phone is connected to the new home Wi-Fi. Shark robot app setup needs a 2.4 GHz network on supported models.

Many routers use one name for both 2.4 GHz and 5 GHz. If you have separate network names, choose the 2.4 GHz one. The robot and phone needs to be close enough to the router during setup.

Open SharkClean and Select Your Robot

Open the SharkClean app and select the Shark robot that needs the new connection. Look for the Wi-Fi, settings, device connection, or reconnect prompt that is shown for your model.

Some app screens are little different for each robot family. Follow the prompt in the app rather than selecting an option for a different Shark model.

Reconnect the Robot to the New Wi-Fi

When SharkClean asks you to reconnect the robot, keep your phone on the new 2.4 GHz network and enter the new password carefully. Put the robot into setup mode only when the app tells you how to do it.

Use this order to change the connection:

1. Connect your phone to the new 2.4 GHz Wi-Fi network
2. Open SharkClean and choose your Shark robot
3. Follow the app prompt to reconnect or update Wi-Fi
4. Enter the new network password
5. Wait for the app to confirm the robot is connected

Check Your Shark Smart Robot Model

This guide can help with compatible Shark smart robot families, including Shark IQ Robot, Shark ION Robot, Shark AI Robot and AI Ultra, Shark Matrix and Matrix Plus, and Shark POWERDETECT Robot models.

However, the indicator lights and app setup can vary between models. Check the model number on the bottom of your robot if the SharkClean app does not show the same options as this guide.

• Shark IQ Robot
• Shark ION Robot
• Shark AI Robot and AI Ultra
• Shark Matrix and Matrix Plus Robot
• Shark POWERDETECT Robot

What If the Robot Will Not Reconnect?

If setup fails, turn off any VPN or proxy on your phone and check that Wi-Fi isolation is disabled on the router. Then close the app and try again near the router.

You can use our Shark robot Wi-Fi troubleshooting guide for more connection checks. If the robot is frozen, follow the steps to reset your Shark robot vacuum before trying again.

Conclusion

Changing Wi-Fi on a Shark robot is mostly about connecting your phone to the new 2.4 GHz network and following the reconnect prompt in SharkClean. Keep the robot on its dock and use the correct password, then test a short clean from the app.

• Connect your phone to the new 2.4 GHz network
• Keep the robot on its charging dock
• Follow the SharkClean prompt for your exact model
• Enter the new Wi-Fi password carefully
• Use the Wi-Fi troubleshooting guide if connection still fails